Politique d’expédition

Our standard delivery terms are 7 - 21 Japanese business days unless the part has to be made to order. However, a more accurate shipment estimate is provided on the site when your order is placed. This shipment estimate is then maintained during the life of the order should there be any further updates. The type of freight used is EMS (Express mail Service) The maximum length allowed is 1.6 meters. If a part is deemed a Special order which is longer than 1.6 meters, another source of freight has to be used. Any additional freights costs will be paid for by the purchaser.

Once an order has been sent, a tracking number will be issued via the site under my orders. If the order is returned back to Japan due to an incorrect address given by the customer or no one is in attendance to collect the order upon delivery. All freight costs for the order to be sent back are the responsibility of the customer.

INTERNATIONAL ORDERS
All foreign orders are final, no returns will be accepted; therefore it is the buyer's responsibility to order the correct part. RYUGER® does not guarantee proper fitment for buyers of foreign vehicles as all parts sold by RYUGER® are for Right Hand Drive made for the Japanese domestic market.

DAMAGED OR MISSING GOODS DURING FREIGHT
As soon as the goods are delivered to the Buyer, They shall inspect them. Notice sent via email must be given within three (3) days after receipt of goods of any defect or omissions. Failure to give notice within three (3) days after receipt shall constitute an irrevocable acceptance of the goods.

CLAIMS
RYUGER® will exchange and pay all shipping expenses to the value of the freight sent from Japan to the customer's address ONLY if the part number received does not match the order placed within 3 days of confirmed delivery. Claims due to the incorrect selection of products will not be accepted.

RETURNS
Returns or exchanges must be requested within 7 days of the order being received by the buyer as detailed in the shipments tracking records.  Change of mind returns are subject to a 30% (Thirty per cent) restocking fee and shipping fees are at the buyer's expense. Returns or exchanges are not accepted on ignition systems, computers, electrical units, bulbs, lighting accessories, software, special orders and custom orders. 

No returns or exchanges will be allowed if the item shows signs of having been installed, scratched, damaged or modified. Wheels which have been mounted, are non-returnable. If RYUGER® does not accept a returned item as being defective and/or returnable for any reason, the buyer must accept any incurred cost. It is the responsibility of the customer to verify the correct part before ordering and installing a particular part.

A return must be clearly marked on return packages, otherwise, the package will be refused. All returns must be unused, in the same condition as sold to the buyer and in their original packaging. Returned parts with missing packaging, instructions, or parts will be subject to a restocking fee. The returned item(s) must be accompanied by a copy of the original invoice.

Please contact us before shipping parts to be returned, we will make the necessary shipping arrangements and guide you through the process.